CANCELLING AN ORDER TOP
Your custom order is put into production immediately to insure that your receive your order as soon as possible. As such, orders may be cancelled within 24 hours. After 24 hours, orders may not be cancelled. CONTACT US TOP
Have a question? We make every attempt to return all emails within 4 business hours, and very often on nights and weekends. Use our contact form or email customercare@mimiandmaya dot com. FABRIC COLORS TOP
Every effort is made to represent fabric colors. However, all monitors vary. If you want to be sure of the color, please order a free swatch of your favorite fabric. LEAD TIME TOP
Each designer playmat is hand crafted by our talented artisans just for you. Items ship within 2 weeks of your order. If you need rush delivery, please contact us. Additional charges may apply. ORDERING SECURITY TOP
Rest assured, your order is completely secure. You will know this by the "shttp" that appears before our name in your address bar when you reach the checkout stage. That "s" means secure! All payments, whether credit card or paypal are processed through the Paypal system. That means, we never have access to your credit card information. You do not need a Paypal account to place an order. Your credit card / Paypal statement will show a charge from Ashberry Baby. OUT OF STOCK PRODUCTS TOP
We work hard to make sure we are always well stocked, but on occasion a popular fabric will be out of stock. If your fabric selection is out of stock, you will be notified via email within 24 hours with an estimated delivery time. You may select to cancel the order or agree to the extended lead time. PAYMENTS ACCEPTED TOP
We accept Mastercard, Visa, American Express, Discover and Paypal. All payments are processed through Paypal, which means that your credit card information is never shared with our site. So, feel safe that your transaction is completely secure. Your credit card or Paypal statement will show a charge from Ashberry Baby. PLACING AN ORDER TOP
When you pick out the perfect item, use the drop down buttons on the bottom of the page to customize your purchase with embroidery fonts, colors etc. Once you click the order button your item is placed in your shopping cart. You may continue shopping or check out immediately. Mimi & Maya uses Paypal to process all payments. You DO NOT need a Paypal account. You may use Visa, Mastercard, American Express, Discover or Paypal. Be sure to click all the way through the sales process until you are returned to Mimi & Maya. Your credit card / Paypal receipt will show a transaction from Ashberry Baby. PRIVACY POLICY TOP
Ahh..the privacy policy. Sadly, this has become a necessary addition to every website. Some companies like to take your email and other contact info and share it with others. We happen to feel that you should control who gets that info yourself! So, we completely respect your privacy and will never share your personal information with anyone. If you link to anyone from our site, please be sure to check their privacy policies, as we are not responsible for their practices. We hope you will join our mailing list so we can send you notification of sales or special events. You may of course cancel at any time..and I promise we will remove you immediately. It always bugs me when sites don't do that!
PRODUCT AND WEBSITE SAFETY TOP
Never leave your baby alone on the playmat. Playmats are designed to be used on the floor under adult supervision, and cannot protect from falls. The American Academy of Pediatrics strongly recommends placing babies to sleep on their backs to avoid the risk of SIDS. Mimi & Maya strives to bring you products that are beautiful and safe. Mimi & Maya, and parent company Ashberry Baby are not responsible for accidents or injury resulting from products sold on www.mimiandmaya.com. Nor is Mimi & Maya responsible for personal injury resulting from any information on www.mimiandmaya.com RETURN POLICY TOP
We want you to be 100% satisfied with your Mimi & Maya purchase. However, we cannot accept returns on custom made items, including the playmats. Please take great care in entering personalization information. You can request a fabric swatch free of charge and we will even include samples of embroidery colors to help you decide which one you like best.
If we inadvertantly make a mistake in the embroidery of your item, we will certainly replace it at no cost to you. If you find this to be the case, please contact us within 48 hours of delivery so we can begin working on the new item! SALES TAX TOP
Sales Tax is only charged for deliveries to locations in Georgia. SHIPPING TOP
All orders over $150 ship for FREE! We are pleased to offer a simple, flat $7 rate for ground shipping to the Continental U.S. 48 states. We ship via UPS and will send an email containing the tracking number upon shipment.
We can ship to Canada as well as AFO/APO boxes. Please contact us for shipping costs.
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